This documentation will help you troubleshoot issues that may arise when using the checkout from Studiocart.
Credit Card Field Not Showing
If you’re experiencing an issue where the credit card field from Stripe is not showing, it’s likely due to another plugin interfering with Studiocart. Here are the steps to troubleshoot:
- Deactivate all plugins except Studiocart.
- If the issue persists, contact the Studiocart support team.
- If the issue is resolved, reactivate your plugins one by one to identify which one is causing the problem.
In the past, the Real Cookie Banner plugin has been known to cause this issue. If you have this plugin installed, try deactivating it first to see if it resolves the problem.
“Something went wrong” Alert
If you encounter a “Something went wrong” error during checkout, the first thing to check is your reCaptcha settings. If you have reCaptcha enabled, try lowering the minimum score to 0.5. Sometimes reCaptcha is too agressive and it prohibited some of our custom JS to load which causes an issue.
